Troubleshooting

link Help Page Does Not Appear In Search

Check:

• The item is published.
• The item is tibi-help or tibi-faq.
• The correct Hjelpekategorier term is assigned.
• Algolia/indexing has completed.
• The search term is at least long enough for the relevant search behavior.

Developer references:

• Search
• Algolia

link Brochure Is Missing Or Wrong

Check:

• The child Brochure block is inside the parent Brochures block.
• The title, image, file, and language toggles are set.
• The page was saved and cache is not stale.

Developer references:

• Brochures block
• Brochures feature guide

link Brochure Email Is Not Sent

Check:

• The order endpoint returns success.
• Required fields were submitted.
• Mail delivery/spam filtering.
• Internal recipient and sender configuration.

Developer source:

• packages/wordpress/themes/tibi/inc/rest.php

link Signup Or Confirmation Form Fails

Check:

• The correct block is present on the page.
• The matching React entrypoint is loaded.
• window.tibiApiData.apiBaseUrl points to the expected environment.
• Required fields and file uploads are valid.
• The NLB API is reachable.

References:

• Forms feature guide
• NLB API

link Gravity Forms Entry Missing

This may be expected. Tibi deletes Gravity Forms entries after submission by default unless Keep entries in database is enabled for the form.

Reference:

• Gravity Forms integration

link ReadSpeaker Button Missing

Check:

• The ReadSpeaker script is printed.
• The title block/render hook is present on the page.
• Cookie consent is not blocking required script output.

Reference:

• ReadSpeaker integration