Help Center
The Help center combines Help pages, FAQs, Help categories, Help search, and dedicated templates.
Last modified: July 10, 2026
Content Model
| Content | Slug | Purpose |
|---|---|---|
| Help pages | tibi-help |
Hierarchical article-style help content. |
| Help FAQs | tibi-faq |
Question/answer entries. |
| Help categories | help-category |
Shared taxonomy for Help pages and Help FAQs. |
Reference: Content model.
User Journeys
| Journey | Main pieces |
|---|---|
| Browse Help article | tibi-help, page hierarchy, Help templates. |
| Search Help | tibi/help-search, /wp-json/tibi/v1/help-search, Algolia query override. |
| Filter Help results | help-category, Help landing query logic. |
| Use FAQ accordion on a page | tibi/faq, tibi/faq-item, tibi/faq-item-post. |
Source Map
| Area | Source |
|---|---|
| Post types | packages/wordpress/plugins/tibi-core/inc/post-types/configurations.php |
| Taxonomies | packages/wordpress/plugins/tibi-core/inc/taxonomies.php |
| Help search block | packages/wordpress/plugins/tibi-block-library/src/help-search/ |
| FAQ block | packages/wordpress/plugins/tibi-block-library/src/faq/ |
| Help query/template behavior | packages/wordpress/themes/tibi/inc/templating.php |
| Search restrictions | packages/wordpress/themes/tibi/inc/query.php |
| Algolia query behavior | packages/wordpress/themes/tibi/inc/algolia.php |
QA
- Create or update one Help page.
- Create or update one Help FAQ.
- Confirm both can be found through Help search.
- Confirm category filtering works.
- Confirm direct links and parent/child Help URLs work.
- Confirm no private/unpublished content appears.